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The E-commerce Operational Plan

A business's operational plan focusses on its structure, management and processes. It is a good idea to involve your key management personnel in the writing of this section, because the decisions you make here will impact on them most heavily. Your operational plan must address how you will transform your business structure from the traditional, to one which embraces the new economy of e-commerce.

There are 4 parts to the Operational Plan section of the e-commerce business plan. The heading for each part is shown below. Work through the plan by simply using the usual navigation.

There are activities to complete for each part of the operational plan section. These will build information toward your assignment at the end of this learning task.


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